Avianca Cargo achieves Cargo iQ certification for first time

Colombian cargo carrier Avianca Cargo has officially obtained the prestigious Cargo iQ certification, marking a significant milestone in the airline’s commitment to exceptional service quality. The certification comes just over a year after the company rejoined the organization as a full member in July 2023.

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A Journey of Commitment Recognition and Future Goals

The certification process was expertly led by the Avianca Transformation Team, who worked diligently to enhance the company’s Quality Management System. Upon undergoing a rigorous audit process—which included both an offline review of documentation and an online consultation with an external auditor—Avianca Cargo met the stringent standards required to achieve this recognition.

A Journey of Commitment

Avianca Cargo’s engagement with Cargo iQ dates back to 2014 when the carrier joined as an associate member. Despite a brief absence from the organization in 2020, the airline rejoined in 2023 with a renewed focus on embracing Cargo iQ’s methodologies to foster continuous improvement in its operations.

Eduardo Arenas, Director of Alliances, Strategy, and Transformation at Avianca Cargo, emphasized the company’s dedication to innovation, stating: “With over 50 years of experience, our company embraces the challenges of the future by leveraging our strengths and commitment to innovation. We are committed to high-quality operational standards and utilise the latest advancements in quality through Cargo iQ to shape the future of air cargo.”

Recognition and Future Goals

In addition to achieving the Cargo iQ certification, Avianca Cargo was lauded for its innovative strategies and dedication to corporate social responsibility. These key attributes were acknowledged during the Cargo iQ Classification Program, highlighting the carrier’s exceptional efforts in raising industry benchmarks.

Laura Rodriguez, Manager of Implementation and Quality Assurance at Cargo iQ, congratulated Avianca Cargo on their achievement, saying: “We are glad to see that the Cargo iQ methodology is enabling Avianca to deliver reliable service quality within air cargo, and now the company has the certification to show it. The quality journey doesn’t stop here, and we at Cargo iQ are committed to accompanying Avianca Cargo and the team on the next steps.”

Moving forward, Avianca Cargo has pledged to conduct semi-annual reviews in collaboration with the operations team, ensuring that GHA station performance data is accurately reflected in the shipment planning parameters. This commitment signals the company’s determination to continuously refine its air cargo processes and service offerings.